Find everything that you need to improve your customer service, including process automation, SLA tracking, reporting, ticket management and more.
Use customizable dashboards to simplify service concerns and detect bottlenecks to apply the best practices using our SaaS help desk.
It is now easy to convert all interactions into data so that your support team won't have to switch between apps.
By establishing assignment rules (such as round-robin or load balancing), automatically allocate tickets and reduce the overhead of manual work.
Handle support tickets with numerous assignments or mentions. use pre-built reports to assess ticket traffic and also track the performance
Based on the goals you've established with clients, enhance your customer experience with SLAs and keep track of successes or failures.
Our issue portal allows your clients to keep track of the progress of their concerns and communications with your staff.
Reduce the number of tickets received by writing clear FAQs and help articles so that your support staff can focus on other complicated issues.
You can prevent missing service maintenance visits by using the Maintenance Schedule tool.
Develop your own SaaS help desk application by including custom fields in your forms,ap your most crucial data, and create unique print formats.
So that your support team doesn't have to switch between apps, our platform makes it simple to turn all interactions into data.
Empower your SaaS help desk to meet commitments on time and reduce overhead by:
Work together to handle support tickets with numerous assignments or mentions. Our software includes out-of-the-box reports to:
Based on the goals you've established with clients, customise your customer experience with SLAs.
Invite customers as users in your account and let them reap the benefits of full transparency:-
With an intuitive issue tracker and an integrated knowledge base, raise customer service to the next level.